Rubbish Removal Merton Privacy Policy

This Privacy Policy explains how Rubbish Removal Merton collects, uses, stores and protects personal data about our customers and prospective customers. It applies to all Rubbish Removal Merton customers and people who enquire about our services within our service area.

We are committed to handling your personal data lawfully, fairly and transparently, in accordance with the UK General Data Protection Regulation and the Data Protection Act 2018.

Who We Are And How To Contact Us

Rubbish Removal Merton is a waste removal service provider operating within the Merton area and surrounding locations. For the purposes of data protection law, Rubbish Removal Merton is the controller of your personal data. This means we decide how and why your personal data is processed.

If you have any questions about this Privacy Policy or how we handle your personal data, or if you wish to exercise any of your rights described below, you can contact us using the details provided on our main customer communications and invoices.

Personal Data We Collect

We collect and process personal data that is necessary for us to provide our rubbish removal and related services. The types of personal data we may collect include:

Identification and contact details such as your name, address, email address and telephone number.

Service and booking details such as the service you request, property access instructions, preferred dates and times, records of quotes and bookings, and photographs of waste only where needed to assess the job or confirm completion.

Payment and billing information such as the amount charged, payment method used and limited payment details made available to us by our payment processor. We do not store full card details.

Communication records such as emails, messages, call notes and feedback you provide about our services.

Technical information such as your IP address, device information and basic usage information where you use our website or online booking tools. This may be collected through cookies or similar technologies.

How We Collect Your Data

We collect your personal data in the following ways:

Directly from you when you request a quote, make a booking, contact us by phone, email or online form, or provide information in person during a visit.

Automatically when you use our website, through basic analytics and technical logs.

From third parties where lawful and relevant, for example from online marketplaces or comparison platforms that you use to request services from us, or from payment processors that confirm your payment details and status.

Lawful Basis For Processing

We only process your personal data when we have a lawful basis to do so. Depending on the circumstances, we rely on the following lawful bases:

Contract: We process your personal data when it is necessary to enter into or perform a contract with you, for example to provide a quote, schedule and carry out rubbish removal, and manage payments and invoices.

Legal obligation: We process certain data where we must do so to comply with our legal obligations, such as waste transfer record keeping, accounting and tax requirements, and responding to lawful requests from authorities.

Legitimate interests: We process some data where it is necessary for our legitimate business interests and where these are not overridden by your rights and interests. This includes managing and improving our services, handling customer enquiries and complaints, preventing fraud, and keeping basic records of past jobs.

Consent: In limited cases, we may rely on your consent, for example for certain types of marketing communications. Where we rely on consent, you can withdraw it at any time using the contact details in this policy or by using any unsubscribe options provided in our communications.

How We Use Your Personal Data

We use your personal data for the following purposes:

To provide our services, including giving quotes, making bookings, planning and carrying out rubbish removal work, and issuing invoices and receipts.

To manage our relationship with you, including handling enquiries, responding to complaints, obtaining feedback and updating you about changes to our services.

To manage our business operations, including record keeping, financial management, staff coordination, training and service improvement.

To comply with legal and regulatory obligations, including waste disposal regulations, health and safety requirements, and accounting rules.

To carry out limited marketing and promotional activities, such as telling you about similar services you have used or might reasonably expect, where this is permitted by law and you have not opted out.

Data Sharing And Processors

We do not sell your personal data. We may share your personal data with trusted third parties where necessary for the purposes described above. These third parties act as processors or, in some cases, as independent controllers.

Processors include:

IT and hosting providers who store and maintain our digital systems and records.

Customer management and communication service providers who help us manage bookings, send confirmations and handle enquiries.

Payment service providers who process your card or online payments on our behalf.

Professional advisers such as accountants or legal advisers who may need limited access to certain records.

Where processors act on our behalf, they are only permitted to process your personal data in accordance with our instructions, must keep it secure and must not use it for their own independent purposes.

We may also share personal data with public authorities, regulators, law enforcement or insurers where required or permitted by law, for example in relation to an investigation, legal claim or regulatory requirement.

Data Retention

We keep your personal data only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting or reporting requirements.

In general, we keep basic customer and service records, including invoices and waste transfer details, for a period consistent with legal and regulatory obligations. Communication records and enquiry details may be kept for a shorter period where they are no longer needed once the issue has been resolved.

When personal data is no longer required, we will securely delete or anonymise it so that it can no longer be linked to you.

International Transfers

Where we use service providers located outside the United Kingdom or European Economic Area, or where data is stored on servers located abroad, we take steps to ensure that your personal data is protected with an equivalent level of security and legal safeguards.

This may include using providers in countries that have been recognised as providing an adequate level of protection, or implementing appropriate safeguards such as standard contractual clauses approved by relevant data protection authorities.

Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration or destruction. These measures include access controls, secure storage, staff training and regular review of our procedures.

While we take reasonable steps to protect your data, no method of transmission or storage is completely secure. You are also responsible for keeping any passwords or access codes you use to contact us or use our services confidential.

Your Data Protection Rights

You have a number of rights in relation to your personal data, subject to certain conditions and exemptions under data protection law. These include:

The right of access: You can request confirmation that we process your personal data and ask for a copy of the data we hold about you.

The right to rectification: You can ask us to correct inaccurate or incomplete personal data we hold about you.

The right to erasure: In certain circumstances, you can request that we delete your personal data, for example where it is no longer needed for the purpose for which it was collected and we have no other lawful basis to retain it.

The right to restrict processing: You can ask us to restrict the processing of your personal data in certain situations, for example while we investigate a concern you have raised about its accuracy.

The right to data portability: In certain cases, you can request that we provide you with your personal data in a structured, commonly used and machine readable format, or that we transmit it to another controller where technically feasible.

The right to object: You can object to our processing of your personal data where we are relying on legitimate interests as our lawful basis, including any direct marketing. We will stop processing your data unless we have compelling legitimate grounds to continue or the processing is needed for legal claims.

Where we rely on consent, you have the right to withdraw that consent at any time. This will not affect the lawfulness of any processing carried out before you withdrew your consent.

If you wish to exercise any of these rights, please contact us using the details provided in our customer communications. We may need to verify your identity before responding to your request.

Complaints

If you are unhappy with how we have handled your personal data, please contact us first so that we can try to resolve your concerns. You also have the right to lodge a complaint with the relevant supervisory authority for data protection in the United Kingdom.

Changes To This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, how we process personal data or changes in law. Any updated version will apply to all Rubbish Removal Merton customers in our service area from the date it is published.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.